Does Jaya BD sell my information?

Never. One of the core principles of Jaya BD's privacy policy is that your data is never sold to any third party. Only limited information is shared with partners essential to our operations, and strictly under confidentiality agreements.

How do I request deletion of my data?

Send a message via support chat or email (support@jayabd.app) with the subject "Data Deletion Request". Unless legally required to retain it, your data will be deleted within 7 business days and a confirmation will be sent to you.

Does Jaya BD track activity on my phone?

The Jaya BD app only collects information while you are actively using the platform. Your location, microphone, and camera are never tracked in the background. Once the app is closed, no data is collected.

What will Jaya BD do if my account is hacked?

In the event of any security breach, Jaya BD will immediately suspend the affected account, notify the member, and launch an investigation. Our 24/7 security team monitors all unusual activity in real time.

Where are the documents submitted for KYC verification stored?

KYC documents are stored securely on encrypted servers, accessible only to authorized compliance team members. Any additional copies are deleted once verification is complete, and original records are retained for the legally required period.

jaya bd | Privacy Policy and How We Protect Your Data

Jaya BD is a trusted online gaming platform in Bangladesh. We believe privacy is a fundamental right. That is why our privacy policy is built to protect members' information and maintain complete transparency. On this page, you will learn what data we collect, why we collect it, how it is stored, and what rights you have.

Please Note: By creating an account or using our services, you agree to this privacy policy. We recommend reading it in full.

1. What Information We Collect

Under Jaya BD's privacy policy, we only collect information that is necessary to provide you with the right service. Requesting excessive or unnecessary data goes against our policy.

Data Type	What is collected	Why it is needed
Identity Information	Name, date of birth, national ID number	For age verification and KYC completion
Contact Information	Mobile number, email address	For account confirmation and communication
Financial information	BKash/Nagad number, bank account details	For processing deposits and withdrawals
Device Information	IP address, browser type, device model	For security and fraud prevention
Usage Data	Game history, betting patterns, login times	For responsible gaming monitoring

In addition to information collected during registration, we also retain records of your conversations with our support team — for the purpose of resolving any future disputes.

2. How Collected Information Is Used

The core principle of Jaya BD's privacy policy is purpose-driven data use. Information is only ever used for the specific purpose it was collected for.

Account management: For registration, login, password recovery, and identity verification.
Transaction Processing: To process incoming deposits and complete withdrawal requests.
Customer Support: To resolve your complaints, questions, or requests promptly.
Security Assurance: To prevent unauthorized account access and fraud.
Legal obligations: To comply with international financial regulations and KYC/AML requirements.
Responsible Gaming: To detect unusual betting patterns and provide assistance when needed.
Service Improvement: Usage statistics are analyzed to improve the overall platform experience.

Jaya BD never uses your information for profiling or targeted advertising.

3. Information Sharing & Third Parties

One of the most important aspects of Jaya BD's privacy policy is who we share your information with. Simply put, we do not sell your data. However, there are a limited number of cases where we may need to share it with specific parties:

Payment Providers: With bKash, Nagad, Rocket, or your bank — only the information necessary to complete the transaction.
Identity Verification Services: With authorized verification providers to complete the KYC process.
Law enforcement agencies: When required by court order or government directive.
Technology Service Providers: Hosting and cloud storage — under strict confidentiality agreements.

To be clear: The parties listed above are also bound by confidentiality agreements with Jaya BD. They are not permitted to share your information with any third party.

Jaya BD never sells or transfers your information to advertising networks, data brokers, or social media companies.

4. Cookies & Tracking Technologies

Jaya BD uses cookies and similar technologies on its website and app. A cookie is a small text file stored on your device. They fall into three main categories:

Essential cookies: These are strictly necessary to keep the platform running and maintain your login session. They cannot be disabled.
Functional cookies: Used to remember language preferences and theme settings. These are optional.
Analytics Cookies: Used to understand which parts of the platform are most visited. Users can disable these if they wish.

You can delete existing cookies or block new ones at any time through your browser settings. Please note that blocking essential cookies may cause some platform features to stop working.

5. How Long Information Is Retained

Under Jaya BD's privacy policy, your data is never retained longer than necessary:

While the account is active: all account information and transaction history is retained.
After account closure: financial transaction records are typically retained for up to 5 years due to legal obligations.
Inactive accounts: Accounts inactive for 12 months are flagged for review and the member is notified.
Support conversations: Retained for up to 2 years after the conversation is closed.

Once the retention period expires, data is automatically deleted through a secure process.

6. Your Rights

Jaya BD's privacy policy gives you full control over your information. Your key rights are outlined below:

Right to Access

You can request to view all personal information Jaya BD holds about you.

Right to Rectification

If any information is incorrect or outdated, you can request a correction.

Right to Erasure

You can request deletion of your data where there is no legal obligation to retain it.

Right to Restrict Processing

You may request that the processing of your data be restricted to specific purposes.

To exercise any of these rights, contact the Jaya BD support team. Requests are typically processed within 7 business days.

7. Security Measures

Jaya BD uses industry-standard security technology to protect your privacy. Our technical safeguards include:

256-bit AES encryption — applied to all data transmissions.
Two-Factor Authentication (2FA) is in place.
Regular security audits and penetration testing.
Real-time fraud detection system.
Firewall and DDoS protection.
Restricted access — only authorized personnel can access specific data.

Please note that no one can guarantee 100% security on the internet. If you notice any suspicious activity, contact our support team immediately.

8. Child Protection Policy

Jaya BD is strictly prohibited for anyone under 18. Our privacy policy makes no exceptions on this matter.

Age verification is mandatory at the time of registration.
Any account identified as belonging to a minor is immediately suspended.
No information is collected or stored from minors.
If any data from a minor is collected inadvertently, it is deleted as quickly as possible.

If a parent or guardian believes their child is using Jaya BD, please contact us. We will take action promptly.

9. Privacy Policy Changes

Jaya BD may update this privacy policy when necessary. For any significant changes:

You will be notified at least 7 days before any changes take effect, via your registered email or an in-app notification.
The "Last Updated" date at the top of this page will be revised accordingly.
Key changes will be summarized clearly so they are easy to understand.
Continued use of the platform after any changes will be considered acceptance of the updated policy.

If you do not agree to the updated policy, you may request to close your account. You will be given the opportunity to withdraw any remaining valid balance.

10. Contact & Complaints

If you have any questions, concerns, or complaints about Jaya BD's privacy policy, please reach out to our dedicated privacy team:

Email: [email protected] (please write "Privacy" in the subject line for privacy-related inquiries)
Live Chat: Chat with us directly from any page on the platform, 24/7.
Response Time: Privacy-related requests are typically responded to within 3 business days.

Your privacy is our priority. Jaya BD is always here for you.

Jaya BD Privacy Policy — How Your Information Is Protected

6 Core Privacy Principles at Jaya BD

Encrypted Protection

Never Sold to Third Parties

Control Over Your Own Data

Secure Data Storage

Cookie controls

No Spam, No Nuisance

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